Anyway, last night I was woken up from my nap at7:45pm and told to get ready, that we were going in to Boston Pizza. I have a love/hate relationship with Boston Pizza. The desserts are to die for, the appetizers are worth going out of your way for, but the rest of the food is overpriced and not anything to write home about. Top that off with slow service, and we dont really have a winner. Its a bad relationship, but like a sucker you keep coming back for more. So, last night, we go and Paul and I decided we wanted an appetizer, but not nachos, something different. I picked pizza bread topped with cheese, and then we all ordered pasta as our meals. Mom and I only got half orders of pasta, which I highly recommend doing as their pasta dishes are two full meals in themselves.
So we're sitting and waiting for our meals and getting crankier with every fifteen minute interval that passes. I swear we were waiting something like forty minutes when I start complaining, quietly, but loud enough so that the waitresses clearing the booth next to us could hear us. Not five minutes later our poor waitress comes over and apologizes for the wait, that she had just gone in and checked on our appetizer for the second time and that it would be out shortly. About ten minutes later she came back and told us that our appetizer was almost ready and we'd be getting it free. Paul and Mom were mortified, and I really dont know why. Sure I was sort of mouthing off, but it wasnt loud, nor directed at anyone. It wasnt even our waitress who was cleaning off the booth next to us.
When she finally brought us out our appetizer, she brought our dinners out with it. That was actually good, as that meant they wouldnt just be sitting in the kitchen getting cold and drying out. The food was actually really good. The half order of pasta was just enough, and I wasnt overstuffed when I was finished. And because we felt bad because of the appetizer thing, especially because it wasnt the waitress' fault the kitchen frigged up, we tipped her well. Moral of the story, its not okay to let those things slide.
furmommy said...
I think you were in the right with what you did. At 45 mins of waiting just for an apetitizer, you have every right to complain. Half an hour of waiting for an appetizer is unacceptable. If you didnt get appetizers, i can see the waiting for the main meal understandable, as i like my food properly cooked and prepared.
But if enough people complain about the wait time in there, it will hopefully get better, well that or they lose customers and are forced to close down. In the end, you could have been really mean about it or just up and left. So bravo to you for speaking up.