{Wednesday, January 11}
06.01.11
This article is interesting, because this is my job. I cant tell you how many time's I've heard "Well, at least you're not in India" from someone on the phone. They dont realize how ignorant they make themselves out to be, even if Im sure they really arent.
2 Comments:
furmommy said...
Wednesday, January 11, 2006 11:00:00 p.m.
eye candy said...
Wednesday, January 11, 2006 11:39:00 p.m.
furmommy said...
that article brought back alot of memories that i wanted to forget from my 2 years working at stream. it was a daily thing to deal with that shit. especially if you couldnt help them.
eye candy said...
Not being able to help them is the worst. The contract that I am currently on started a new thing that if the call hits 15mins we have to get them off the phone - we're not allowed to go over 18mins. It doesnt matter if we're not finished troubleshooting, we have to get them off the phone and tier 2 is supposed to call them back. I havent had to deal with one of those situations yet (because I was on Games), but I hear some of them can get nastier than usual.
